Policies and Procedures in Providing Competent Customer Service in Urgent Care Centers

Fall-related traumas in urgent care centers

OBJECTIVE To identify the scope and the characteristics of fall-related traumas in urgent care centers in Sergipe, Brazil and to verify potential associations among the following variables: gender, age, and where the event occurred. METHOD This descriptive, cross-sectional study with a quantitative approach was conducted in the urgent care centers of two public referral hospitals in the state...

Providing out of hours urgent care.

CLINICAL SCIENCE Fall-related traumas in urgent care centers

RESULTS: Most of the participants were male, between 0 and 19 years old, single, with no impairments or preexisting diseases, nor regular use of medication or alcohol. The victims were brought to the hospital by ambulance and were accompanied. Most events occurred at home, were same-level falls, and most frequently resulted from slipping and tripping during recreational activities with a subseq...

At a decade: centers of excellence in culturally competent care.

Introduction The rapidly increasing racial and ethnic diversity among Kaiser Permanente (KP) membership mirrors the demographic changes across the nation (Lynette DeSantis, personal communication, 2008 Nov). This diversity calls for interventions that are culturally specific to improve patients’ health outcomes and to eliminate health disparities (see Kaiser Permanente Diversity Demographics). ...

Barriers to providing diabetes care in community health centers.

OBJECTIVE We aimed to identify barriers to improving care for individuals with diabetes in community health centers. These findings are important because many such patients, as in most other practice settings, receive care that does not meet evidence-based standards. RESEARCH DESIGN AND METHODS In 42 Midwestern health centers, we surveyed 389 health providers and administrators about the barr...